BORN Group’s Guide to Mobile eCommerce

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BORN Group’s Guide to Mobile eCommerce

Mobile eCommerce or m-commerce is the purchasing of goods and services via mobile devices. You might have thought of mobile phones as being the main device used, and you wouldn’t be wrong. However, there are two devices that fall under this category – smartphones as well as tablets. Tablets sales are still increasing year-on-year and are often not given as much consideration when it comes to builds, while smartphones have been a transformative component of the eCommerce industry and are a main consideration as we develop digital strategies for our clients1.

Key m-commerce statistics

  • M-commerce is growing rapidly and is being driven largely by mobile-first economies in emerging markets. In South Korea, for example, a country that adopted mobile early, 65% of online transaction volume now comes from mobile traffic3. 
  • 76% of customers use mobile devices to purchase because it saves time4.
  • 53% of visitors will abandon the mobile site if it takes more than three seconds to load5.
  • Salesforce reports that 75% of customers want consistent experiences across multiple channels (web, mobile, in-person, social) and 73% will likely switch brands if they don’t get it6. 
  • 70% of users abandon their carts on eCommerce websites while up to 85.65% of those on mobile websites do so. Extra costs and steps till checkout were some factors cited7.

Mobile versus desktop eCommerce

Even as research finds that consumers order more from desktops than from their mobiles, mobile phones still dominate as the source of web traffic. In some segments, such as fashion, more than 75% of traffic comes from mobile devices. However, conversion rates are lower on mobile (0.6%) when compared to desktop (1.3%)8.

Mobile optimization vs mobile apps

Since they store data locally on your smartphone, dedicated apps work up faster than mobile websites. However, there are many steps that customers need to take to search, download and use an app, and thus many more opportunities to abandon the process. App development also uses a lot of resources as the experience has to be rich and rewarding beyond the initial download. Besides websites optimized for mobile, developers these days are turning to progressive web apps which are websites that function like apps.

Design for M-commerce

Any unnecessary steps that take up time till checkout should be eliminated in m-commerce. Fewer steps equals higher conversion rates. 

It’s not enough to reformat your product catalog. Sephora, for instance, included researchers, product and marketing managers as well as developers not to mention customer feedback in its app redesign9.

A small screen compared to a desktop means less real estate, so here are a few more things to keep in mind:

Smart and visual search: The search function is probably the most important feature on a mobile-optimized website. The ability for high-intent visitors to find, categorize, view, and eventually buy the product is contingent on it. Visual trends are also key in the space – text is less important on mobile than high-quality images and video, and repurposing user-generated content is another way to up the visual quotient of your site10. An example is on Lush, whose mobile-optimized website is deeply visual with a rolling feed of social-media-worthy product images. It also has a prominent search bar offering not just the product as well as articles related to it. Visual search tools allow users to search for products using images.

Gestures and thumbs: Smartphone-specific gestures such as scroll, swipe and tap can be used to increase user-friendliness on your website or app. Keep in mind that the part of the screen that your thumbs sweep across is the most valuable space, so buttons critical to the customer journey shouldn’t be on top or too close together at the bottom.

Navigation, carts and pop-ups: It’s essential to think through your information architecture. Keep menus up top and easy to access, carts and number of products there in view at all times and pop-ups to a minimum.

One-click checkout: The feature popularized by Amazon is becoming commonplace on mobile sites and apps. It requires shoppers to enter their payment information once, so that they can use the one-click option to check out without having to re-enter it. 

Speed: Your customer experience correlates very closely with how fast your site or app is. Every second you can shave off is crucial. Google is famous for citing the ‘speed budget’, or a way to optimize site or app speed11.

M-commerce trends 

With the global smartphone numbers at three billion and growing every day, the proportion of eCommerce sales via mobile devices is only set to increase12.

Here are some exciting developments in m-commerce that will be keeping developers and brand managers busy in the foreseeable future. Some trends in eCommerce in general also apply to mobile. 

Omnichannel: With features such as location-based services, barcode scanning and push notifications, retailers can extend the user experience across all their customer touchpoints. 

Personalization: As with the general trend in eCommerce towards personalization, tailored and user-centric content and communications in m-commerce is not just becoming more popular but imperative.

Social commerce: One way to make the experience personal is to integrate key aspects of the social Web that customers are used to – interactions and recommendations from friends, groups, voting, comments and discussions – before and after the purchase. Integrations include pushing purchase information to social feeds or leaving reviews on forums. Moreover, social media sites such as Facebook, Twitter, Instagram and Pinterest have all introduced shoppable posts that let shoppers make purchases without having to leave the platform

There are other trends though that are specific to mobile because of the features that smartphones and tablets offer.

Voice shopping: Every smartphone sold these days is equipped with tools such as Alexa and Siri. Moreover, 28% of US households have a smart speaker and that number is expected to rise to 75% by 202513. Voice optimization of your website to make sure your products can be found and purchased in a simple flow using voice commands is becoming a standard feature.

AI, VR & AR: Artificial intelligence (AI), augmented reality (AR) and virtual reality (VR) make it easier for customers to imagine using your products and services. They help replicate the in-store experience in many ways. Amazon offers a ‘see how it looks’ feature. Mobile chatbots are another simple way for customers to ask a question and for a website to funnel customers to the product or answer they are searching for.

Mobile payments: The rise of various digital payment intermediaries such as PayPal, Google Pay and Apple Pay are changing the game in m-commerce. The use of cryptocurrencies is ramping up as PayPal and Venmo now accept all cryptocurrencies for payment14 – but ever more present is the use of mobile or digital wallets to pay for purchases that ensure the security of user details and save even more time. 

As a whole, the array of opportunities that m-commerce can provide for a commerce brand is infinite. For a tangible example of BORN’s work in mobile commerce, check out our case study for Nestlé Gerber here.

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Footnotes

1. Tablet shipments grew in 2020, Apple still dominant, gsmarena.com, https://www.gsmarena.com/tablet_shipments_grew_in_2020_apple_still_dominant_at_number_1-news-47634.php

2. Mobile E-commerce is up and Poised for Further Growth, Statista, https://www.statista.com/chart/13139/estimated-worldwide-mobile-e-commerce-sales/

3. E-commerce worldwide – Statistics & Facts, Statista, https://www.statista.com/topics/871/online-shopping/

4. The state of personalization in mobile commerce, XP2 by Dynamic Yield, https://www.dynamicyield.com/article/50-most-important-dynamicyield-personalization-stats/

5. Google Data, Global, n=3,700 aggregated, anonymized Google Analytics data from a sample of mWeb sites opted into sharing benchmark data, March 2016, GoogleData, https://www.thinkwithgoogle.com/consumer-insights/consumer-trends/mobile-site-load-time-statistics/

6. Customer Expectations Hit All-Time Highs, Salesforce, https://www.salesforce.com/research/customer-expectations/

7. Cart abandonment statistics, Sleeknote, https://sleeknote.com/blog/cart-abandonment-statistics#1

8. 2020 Global Digital Growth Benchmarks for Fashion Marketers, Insider, https://useinsider.com/report/2020-global-digital-growth-benchmarks-for-fashion-marketers/

9. How Sephora gave its app a customer-first makeover, ThinkwithGoogle.com, https://www.thinkwithgoogle.com/marketing-strategies/app-and-mobile/app-user-experience-redesign/

10. The State of Mobile E-Commerce Search and Category Navigation, Baymard Institute, https://baymard.com/blog/mobile-ecommerce-search-and-navigation

11. How speeding up your mobile site can improve your bottom line, ThinkwithGoogle.com, https://www.thinkwithgoogle.com/marketing-strategies/app-and-mobile/mobile-page-speed-data/

12. Number of smartphone users worldwide from 2016 to 2021, Statista, https://www.statista.com/statistics/330695/number-of-smartphone-users-worldwide/

13. Smart speaker household penetration rate in the United States from 2014 to 2025*, Statista, https://www.statista.com/statistics/1022847/united-states-smart-speaker-household-penetration/

14. PayPal and Venmo will offer and accept cryptocurrency for all online payments, theverge.com, https://www.theverge.com/2020/10/21/21527288/paypal-cryptocurrency-support-buy-sell-venmo-bitcoin

The Benefits of Centralizing Your Business with an ERP System

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The Benefits of Centralizing Your Business with an ERP System

In today’s digital world, no other decision is perhaps as all-encompassing and essential as choosing an effective Enterprise Resource Planning (ERP) system. One of the questions confronting executives is understanding and implementing the appropriate system to fit their current and future needs. Does a firm go with several individual applications for business analytics, Key Performance Indicator (KPI) tracking, project management, resource management, and other metrics? Or does an executive seek a range of features in a single ERP solution that addresses each of these needs together?

There are other concerns, such as company-level organizational goals, that executives and resource/project managers take into account when considering an ERP solution. These goals include gaining better visibility across the organization in order to achieve insight into the operations of disparate areas of the firm. Another key component that comes in making the decision of an ERP solution is the ability to streamline operations. Rather than hold on to difficult and convoluted processes, an executive will prioritize solutions that allow for better workflow and tighter integration. Upgrading legacy systems with a more current solution positions an organization for growth and overall company improvement.

Specific areas of growth include the ability to scale operations in an efficient manner. Executives want to see concrete productivity improvements along with increased profitability. Today, firms must adapt to many kinds of changes, especially those demanded by the industry. Firms require technological solutions that adapt to what Forbes had dubbed the fast-paced Agility Era—a phrase that refers to the industry’s preference for flexibility and streamlined production over stable and unshakable client relationships1. These are goals that an effective ERP solution will help bring to life. Such an ERP solution gains its effectiveness by integrating multiple interrelated parts into a single application, providing a centralized hub for all creative projects. There are several reasons that a single solution with multiple functionalities is preferable over using several separate applications. 

To begin, the need to switch between more than one application to perform a single task introduces the potential for human error, which increases as the task becomes more complicated. Along with that human error, such a human-led process introduces significant room for error that multiplies over time. Furthermore, using more than one application can have a significant decline in visibility into performance2. Many of the metrics available to an effective ERP solution will simply not be viewable through separate apps.

We’ve broken this article into two components that together provide a comprehensive guide to centralizing business operations leveraging a single ERP solution. In the first section, ‘Roles in an Integrated ERP Solution,’ we’ll look at the ability to switch between different user profiles in order to take advantage of the different ERP features such as the dashboard display and custom KPI metrics. Here we’ll explore some of the advantages of cloud-based systems such as the ability to log on via a web browser using any device from any location. We’ll also look briefly at analytics and time-based metric displays.

In the second section, ‘Integrated ERP Solutions and Resource/Project Management,’ we’ll outline how an ERP solution allows for effective resource allocation with team calendars and availability updated in real-time, along with automatic reminders and notifications once a team member is allocated to a project. We’ll also cover, in the cases where an internal resource is not available, the ability to consult outside talent through freelance resources—all through the same interface accessed through a consolidated ERP solution.

Roles and Metrics in an Integrated ERP Solution

The key to centralizing projects within a single ERP solution lies in the use of clearly defined and separated roles. Oracle’s NetSuite ERP solution, for instance, allows users that fit different profiles to log in accordingly. In one scenario, a user can log in as an executive and receive full access to KPIs, employee data, transaction logs, and other important and potentially sensitive data. In another case, one can log in as a project manager and be greeted by a different but related dashboard, replete with issue tracking, task management, budgetary numbers, and team member status. Still another profile, such as a resource manager, can be accessed with its own set of tools and settings. This profile might focus on resource allocation, timesheets, and financial data.

The paradigm outlined here is known as a role-based platform. The ERP defines exactly what one can see and do within the system and this role-based system is based on a set of defined permissions and access levels. As NetSuite describes it, “roles are based on a robust set of permissions and are the means by which we manage our segregation of duties.”3 These permissions are correlated to different respective user profiles that contain specific levels of access. While not every scenario is contained within the existing user profile sets, the profiles can be modified and tailored to suit the interests of any user. This role-based functionality is essential to centralizing your projects within a single ERP solution by enabling everyone on the team to have a one-stop portal.

Metrics, analytics, and KPIs are valuable as they provide useful insights, especially for executive users and managers. Using an executive role login, a user can select a KPI (or set of KPIs) to display as a graph over time. This will show fluctuations in performance during the selected time window. For instance, an executive may want to view a utilization summary—which shows hours tracked to billable services against project actuals4—over the course of a single quarter. Other KPIs may include timesheet summaries, jobs by company, and a full jobs summary, all data that benefit project managers and other users5.

Beyond the view of graph data displaying a longer period of time, a user can also drill down into specific numbers included in KPI and data views such as revenue reports. When viewing revenue from an income statement, for instance, an executive can choose between different time periods—monthly, quarterly, yearly, etc.—and compare the results. The same executive user can drill further down into the number to reveal details at the transaction level. From there, information pertaining to the client, along with associated brands (or other parent/child information), is available for the user to peruse. 

An effective ERP solution gains its traction by centralizing these kinds of metrics in one single location across multiple user profiles. Rather than requiring several different applications, all of the necessary information is displayed in one convenient location. KPIs, metrics, and analytics provide invaluable visibility across the performance of a business, all viewable from a single dashboard. This strength is extended further through the advantage of multiple user profiles wherein views are customized and duties are segregated and related to user permissions.

Integrated ERP Solutions and Resource/Project Management

Another challenge for today’s businesses is the ability for resource and project managers to have clear visibility into the availability of those in their resource pools. Determining availability and forecasting for new hires and freelancers can be difficult, especially when relevant data is inaccurate or not up-to-date. With such unreliable information, resources can easily become double-booked and can often fail to keep track of regular assignments6. Attempting to cobble together this data from multiple sources may only add further confusion to an already challenging situation. This is why a single integrated ERP solution for resource and project management is imperative.

Using an integrated ERP solution for resource allocation allows a resource/project manager full visibility into the calendars and availability across the entire resource pool. The resource manager user profile, for instance, contains a home dashboard with metrics and query results that provide insight into the status of the team’s various projects7. Resource managers need to be kept up to date on this information through reminders, report links, and portlets that relate to hourly burn reports and overdue task and milestone indicators. Only a comprehensive and cross-functional ERP solution will allow such visibility for resource managers while displaying imperative data for other user profiles as well.

An effective ERP solution such as Oracle NetSuite will provide a resource manager a full view of each project which they are currently assigned. Such a view provides a full work breakdown structure with a display of tasks that remain to be completed, the resources required to complete them, how much work has already been executed, and the amount the agency expects to collect when complete8. The view will also display scheduling requirements along with standard billing rates for each resource9. From there, each task can be assigned to a specific resource such as a designer. The replacement will then appear throughout the project displays.

Another important tool included in an effective ERP system is a calendar that shows individual resources and their respective utilization. What is the current utilization of team members throughout your resource pool? Who, among your designers, is available for a two-week period starting one month from today? A resource allocation chart tool allows a resource manager detailed insight into these variables. It allows a resource manager the ability to assign resources without overworking team members, causing burnout, or neglecting important talent. Upon selecting a team member, with an integrated ERP solution, the calendar of that resource will be updated automatically.

Conclusion

Executives and project managers face important decisions on a daily basis. Choosing the right ERP solution is one of those decisions that has a deep and lasting impact on a firm’s success. A number of concerns figure into this decision. At the top of this list of concerns should be the centralization of functionality into a single solution. 

Does the ERP solution require numerous third-party applications to work? Or does it truly scale with your business as you grow? Does it work to streamline your business’s mission-critical processes10? Does the solution provide better visibility across the organization overall in order to achieve insight into the operations of disparate areas of the firm?

We’ve seen here how multiple user profiles—from executive to project manager to resource manager—allows multi-functional ERP within a single elegant solution. We’ve also explored how KPIs, metrics, and analytics can be used to monitor performance to ensure the health and viability of an organization. Then we turned to resource management and saw how an integrated ERP solution can keep resources organized and ultimately help to streamline operations. 

Centralizing all of this functionality into one single location is critical for an effective ERP solution. As opposed to launching multiple applications and using up valuable resources on human error and mistakes, a single elegant ERP solution saves both time and money. By using a flexible dashboard that adapts to different profiles, users can see what’s genuinely important to them on a project. When one considers these benefits, a multi-use ERP solution will greatly benefit companies in both the short and long run. 

For more information surrounding BORN Group’s ERP practice, please visit here.

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Footnotes

1. https://www.forbes.com/forbes/welcome/?toURL=https://www.forbes.com/sites/onmarketing/2014/08/27/how-a-creative-cfo-will-save-advertising/&refURL=&referrer=#2607740412ea

2. https://view.pointdrive.linkedin.com/presentations/5e7289ae-cbb3-4f8c-9581-1c7af9e58433/preview/34cf1b5b-c90d-4c76-8f7e-8a0ecaacf931?auth=48e9df2d-f52b-4b02-af8c-93c80239e39f

3. https://view.pointdrive.linkedin.com/presentations/5e7289ae-cbb3-4f8c-9581-1c7af9e58433/preview/34cf1b5b-c90d-4c76-8f7e-8a0ecaacf931?auth=48e9df2d-f52b-4b02-af8c-93c80239e39f

4. https://functionpoint.com/4-important-kpis-to-measure-in-your-ad-agency/

5. https://functionpoint.com/4-important-kpis-to-measure-in-your-ad-agency/

6. https://view.pointdrive.linkedin.com/presentations/5e7289ae-cbb3-4f8c-9581-1c7af9e58433/preview/c57918a7-ae28-47f7-87a1-dd19c39db461?auth=48e9df2d-f52b-4b02-af8c-93c80239e39f

7. https://view.pointdrive.linkedin.com/presentations/5e7289ae-cbb3-4f8c-9581-1c7af9e58433/preview/c57918a7-ae28-47f7-87a1-dd19c39db461?auth=48e9df2d-f52b-4b02-af8c-93c80239e39f

8. https://view.pointdrive.linkedin.com/presentations/5e7289ae-cbb3-4f8c-9581-1c7af9e58433/preview/c57918a7-ae28-47f7-87a1-dd19c39db461?auth=48e9df2d-f52b-4b02-af8c-93c80239e39f

9. https://view.pointdrive.linkedin.com/presentations/5e7289ae-cbb3-4f8c-9581-1c7af9e58433/preview/c57918a7-ae28-47f7-87a1-dd19c39db461?auth=48e9df2d-f52b-4b02-af8c-93c80239e39f

10. http://www.netsuite.com/portal/products/erp.shtml

5 Tips for Success for B2B eCommerce Retailers

Posted on by Antony
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5 Tips for Success for B2B eCommerce Retailers

Last week’s blog post, centered around the rise of B2B eCommerce outlined the immense potential traditional business retailers have by adopting a digital-first strategy. In this article, we’ve gathered our top 5 insights B2B brands can leverage to further develop and grow their B2B offering, to take advantage of the recent surge in online transactions.

Attract customers using organic and paid marketing

An organic, as well as paid marketing media strategy that involves an SEO strategy, will help drive relevant users to your website. This could take the form of social media marketing, display and banners ads, emails, and press releases to drive traffic and generate leads using content offers.

Focus on stellar customer experience

Traditionally, a B2B purchase involves far less emotional appeal compared to a B2C one, and they also involve many more stakeholders in a relatively standardized purchase journey. However, rest assured that customer experience is still at the top of the list of important factors to lock in a B2B sale. 

  • A fast, responsive and easily navigable website that offers intuitive search results that can also be accessed from multiple devices is key. Optimization for mobile is a trend in B2B eCommerce that most organizations are adopting to reach the millennials involved in the purchase process. An omnichannel strategy can also help in gathering data around the customer’s preferences. W. W. Grainger, which scores in the top tier on distributor B2B surveys, recently introduced a visual search on its mobile app1. 
  • Order approval workflows should be able to accommodate multiple parties and roles in the buying committees.
  • Personalization and user journeys are equally important to take into consideration. Unique personal content such as personalized product catalogs will appeal to your customer’s needs. Further, adjust cross-selling and upselling suggestions based on the user’s purchase history. 
  • Sales teams have to be rearranged. With marketplaces taking a chunk out of traditional B2B sales, sales teams have to be reconfigured to offer personal connection, advice, broader expertise and build relationships2. According to a Forrester Research study, 68% of B2B buyers prefer doing business online versus with a salesperson, and when they engage with sales, they want that experience to be in a more problem-solving, consultative manner3.
  • Take customer feedback into account. Reliable customer support both during and after-sale is vital. Existing customers are a goldmine of feedback. 
  • AI and automation are increasingly being put to use to take the drudgery and paperwork out of the purchase process. Chatbots that are available 24/7 and also upsell and cross-sell products. At Genesys, the chatbot feature resulted in a whopping 50% less cart abandonment4. 
  • More information on product pages, different product views, and supporting information such as videos are even more important in B2B eCommerce, especially if you’re selling in bulk. More information will reduce communications, returns, and complaints5.

Pick the right B2B eCommerce technology platform

The architecture for your site is based on both customer need and maturity. Is it commerce-led, content-led, side-by-side or a pure headless model? Choosing the right platform that can handle all your needs can make or break your online offer. Developing an MVP (minimum viable product) can also shorten time to market and leave room to develop features based on feedback from customers. 

Flexible ordering, payment and pricing options

B2B customers need much more leeway with their ordering and custom pricing options as opposed to B2C customers. You have to be able to take purchase orders and credit applications into account and offer digital invoices, various payment methods, and a real-time snapshot of inventory. Incentivize new customers with free trials, reduced shipping costs, or a money-back guarantee. You can entice existing customers with easy order replenishment or loyalty rewards for repeat purchases such as discounts, tiered incentives, access to new features or a complimentary service.

Use social media marketing and user-generated content

Social media can not only be used to drive customers to your site but also for customer engagement. LinkedIn and Twitter are highly popular with B2B companies in regard to connecting with their audiences through text, podcasts, and video, gaining insights via feedback, providing thought leadership, and learning about their buyer persona. They can help funnel the customer from the education and awareness stage towards actual promotional content. Intel (@Intel) with its 4.8million followers is a great example of a B2B Twitter presence6. Publishing customer reviews are another way of establishing authenticity and credibility by driving user-generated content7.

As a leading systems integrator for platforms such as SAP Commerce Cloud, Salesforce Commerce Cloud, Adobe Commerce, BigCommerce, Shopify Plus, commercetools, VTEX, and Elastic Path, BORN Group is well-qualified to assess and advise you on the best platform to meet your unique needs.

For more information around BORN Group’s B2B offerings, please visit here.

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Footnotes

1. Grainger eyes a big future for its new mobile visual search tool, Nov 2019, Digitalcommerce360.

2. In 2021, B2B Marketing And Sales Become More Human, Thanks To Tech, Forrester Research, Nov 2020, https://go.forrester.com/what-it-means/ep193-b2b-marketing-sales-predictions-2021/

3. The Death Of A (B2B) Salesman, Forrester Research, May 2017, https://go.forrester.com/what-it-means/ep12-death-b2b-salesman/

4. The Total Economic Impact of the Genesys Omnichannel Engagement Centre Solution, Forrester, Feb 2016, https://genbin.genesys.com/old/resources/TEI_Case_Study_Genesys_-_2052016_FINAL.pdf

5. Rethink the B2B Buyer’s Journey, LinkedIn, https://business.linkedin.com/content/dam/business/marketing-solutions/global/en_US/campaigns/pdfs/rethink-b2b-buyers-journey-v03.09-eng-us.pdf

6. 5 Top B2B Brands Delivering Exemplary Twitter Engagement, Toprankblog.com, Sep 2019, https://www.toprankblog.com/2019/09/exemplary-twitter-engagement/

7. The Rise of B2B Product Reviews,  https://business.linkedin.com/content/dam/me/business/en-us/marketing-solutions/resources/pdfs/linkedin-crowd-b2b-product-review-book.pdf

The Rise of B2B eCommerce: Why Traditional Business Retailers Are Headed Online

Posted on by Antony
BORN Views
The Rise of B2B eCommerce: Why Traditional Business Retailers Are Headed Online

Business-to-business (B2B) is a commercial transaction that is conducted between businesses, as opposed to B2C which is a transaction between a company and its customers. B2B transactions might take place between, say, a manufacturer and a wholesaler, or a wholesaler and a retailer. 

Multiple B2B transactions take place in a supply chain where a manufacturer might buy raw material or components that can be used in the manufacturing process. The end-result is the finished product. Much of the purchase process occurs through electronic data interchange (EDI) currently. EDI is well suited for large, recurring orders. B2B eCommerce can also include electronic products such as websites as well as software to increase business efficiencies. 

Learning from B2C

Spurred by the success of eCommerce in the B2C space, many organizations are gradually moving to the Internet and applying some principles and practices from that sphere to that of their supplier or wholesaler and retailer relationships. In 2019, global B2B eCommerce gross merchandise volume (GMV) amounted to 12.2 trillion U.S. dollars, up from approximately 5.83 trillion U.S. dollars in 20131.

Just as an eCommerce shop uses the power of the Internet to allow people to find out more about the company’s products or services and purchase them, online product or supply exchange sites allow other businesses to find out about the products and initiate procurement via an interface. B2B eCommerce sites also allow for more information, images and product descriptions that allow for cross-sell and upsell opportunities.

B2B vs B2C

While B2C involves more impulse buying, B2B solutions purchasing is more thoughtful and planned. B2B relationships are long-term and ongoing and purchases are usually recurring, and for this, the customers expect reliable deliveries along with attractive and dynamic prices and terms. 

It is no wonder then that B2B purchasing has become even more complex with more stakeholders involved and deliberating in the purchase process2. These developments have become imperative to make the process itself easier. A smooth customer experience is paramount, even in a seemingly standardized B2B purchase journey3.

B2B eCommerce Marketplaces

Leveraging an eCommerce platform, companies can set up marketplaces and online directories specializing in certain industries or products that facilitate B2B transactions. Besides Amazon Business which uses very similar principles to its B2C business, some of the most well-known B2B marketplaces include:

  • Horizontal marketplaces: An early pioneer of a horizontal B2B marketplace was Alibaba. Launched in Guangzhou by Jack Ma in 1998, Alibaba filled a need – to connect Chinese small and medium-sized businesses and wholesalers with clients overseas. Like Amazon, it charged a subscription to sellers who wanted to customize their shop. Unlike Amazon which leveraged its logistics network, Alibaba remains a platform player. Similar generalist marketplaces such as ThomasNet in the US and Tradenet India also exist. The other elephant in the room is Amazon Business. Like Alibaba, an Amazon Business account is a one-stop shop that enables a company which purchases corporate items and supplies to save costs and makes the process efficient. Amazon Business is set to top US$31 billion in revenue and US$52 billion in gross merchandise volume by 2023, including sales by third-party sellers on the marketplace, according to RBC Capital Markets4.
  • Vertical marketplaces: Vertical marketplaces have been around in industries such as automotive and healthcare for a couple of decades but new ones such as Makers Row for fashion, GoDirect Trade in aerospace, CheMondis in chemicals, FastMetals in iron and steel, and Farmers Business Network in agriculture are proliferating. Today, there are more than 70 B2B marketplaces in more than 13 diverse industries, according to research compiled by Digital Commerce 360 B2B5.
  • Service marketplaces: Service marketplaces such as Upwork (for freelancers) and Fiverr (micro-services), where the buying process is different from that of physical goods. One does not choose a supplier or offer but instead sends a request for quotation through the system, and receive offers from all the service providers. Buyers generally can’t browse seller profiles.

B2B eCommerce Trends 

  • Mobile: Mobile transactions for B2B eCommerce are becoming increasingly popular as more millennials drive the purchasing process. Given the 90% increase in B2B executives using mobile devices to research business purchases, mobile sites are now an essential business tool6. Mobile B2B eCommerce requires dynamic pricing and stock indications as well as real-time discount calculation.
  • Personalization, user personas and user journeys: According to Salesforce, almost 75% of business buyers expect vendors to personalize engagements to their needs and 8 in 10 say that the experience is as important as the products and services themselves7. These are high-level decision-makers with complex priorities and speaking to them about their pain-points, roles, goals, and objectives cuts through the noise.
  • AI-driven features: Tools powered by machine learning such as search enable the customer to find what they are looking for faster, with features like auto-suggestions, as well as fuzzy, partial and faceted searches, only added to the utility of the site.
  • Content marketing: The General Electric (GE) B2B experience is held as the gold standard of how to communicate with customers in a B2B environment. Using innovative videos, blogs, user-generated content and collaborations with influencers, GE uses content marketing to demystify its business products and build its brand8.

B2B at BORN

For a North American machine tool manufacturer, BORN implemented a sophisticated solution whereby when a part of a client’s machine goes down, an automated email is sent and the unit is reordered and replaced. This was a vast improvement from the previous system that consisted of multiple steps executed manually.

In another use case, BORN developed an innovative and efficient eCommerce and service experience for client Nestlé Starbucks and its Starbucks Branded Solutions by delivering a best-practice, extensible, global eCommerce framework leveraging an enterprise-grade platform and other key systems to amplify the growth of the online channel.

Over the years, BORN has worked with leading enterprise eCommerce platforms with a focus on B2B commerce, as well as associated applications such as order (OMS), content (CMS) and product management systems (PIM). Powering many of BORN’s solutions are B2B accelerators such as the first-ever SAP-certified accelerator for SAP Commerce Cloud, Eagle. Eagle is our eCommerce framework built exclusively by BORN for SAP Commerce Cloud (B2B, B2C & Custom C2C). In addition, Bulldog is BORN’s Adobe Commerce accelerator which includes pre-built extensions, B2B custom UX & UI features, and special B2B enhancements to essential functionalities.

For more information surrounding BORN’s B2B offerings and case studies, please visit here.

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1. Global B2B e-commerce gross merchandise volume (GMV) 2013-2019, Statista, https://www.statista.com/statistics/705606/global-b2b-e-commerce-gmv/

2. The New Sales Imperative, Harvard Business Review, March-April 2017, https://hbr.org/2017/03/the-new-sales-imperative

3.  New B2B Buying Journey & its Implication for Sales, Gartner, https://www.gartner.com/en/sales/insights/b2b-buying-journey

4.  There’s a unit inside Amazon that will be a $31 billion business in four years, RBC says, CNBC, https://www.cnbc.com/2019/12/06/amazon-business-a-b2b-unit-to-reach-31-billion-revenue-by-2023-rbc.html

5.  Why marketplaces occupy center stage in B2B ecommerce, DigitalCommerce360, https://www.digitalcommerce360.com/2020/03/05/why-marketplaces-occupy-center-stage-in-b2b-ecommerce/

6. The Changing Face of B2B Marketing, ThinkwithGoogle.com, https://www.thinkwithgoogle.com/consumer-insights/consumer-trends/the-changing-face-b2b-marketing/

7. Young Buyers Are Driving B2B Expectations of B2C-Like Experiences, Marketingcharts.com, https://www.marketingcharts.com/industries/business-to-business-83757

8.  GE Raises the Bar for B2B Content Marketing, enveritasgroup.com, https://enveritasgroup.com/campfire/ge-raises-the-bar-for-b2b-content-marketing/

Inside Project Management at BORN Group with Anita Sforza

Posted on by Antony
BORN Views
Inside Project Management at BORN Group with Anita Sforza

Project management is a skill that can be found in almost every career. To deliberate with and lead a team to achieve a particular objective while navigating constraints is a talent found across verticals and throughout life. That broad, multifaceted skill can be a lot to unpack for someone outside the space, and even outside the particular industry they intend to project manage for. That’s why we’ve reached out to Senior Director of Project Management & Delivery at BORN Group, Anita Sforza, to gain insights into what project management looks like in the eCommerce space, and what skills and concepts are most essential to find success in that community.

Anita has a unique path that cultivated her passion in project management – at nineteen, she worked part-time at a multimedia agency that specializes in higher education in app development. After beginning to help pick up calls by various educational publishers to ease work among the smaller team, her work developing apps soon transitioned into the role of development and project management. From there, she began to build on her experience in project management in the tech sector.

“Project management is a multifaceted discipline that demands a combination of strategic and technical skills, working with the development team as well as clients,” began Anita, recognizing how many different talents that the solutions demanded of PMs in the space – namely technical experience, analytical skills, and passion for process improvement. The financial components and skill cannot be understated as well, as project managers are tasked with overseeing budgets as well as the project itself. Tying these talents together is a key foundation of risk mitigation and risk management – complications can emerge at any step of the journey, and it’s essential to be able to reorient.

On a broader level, project managers should try to see themselves as product owners to help cultivate the right end goal. Product owners think and breath the requirements of what they are building, whether on an app or website in the eCommerce space. Envisioning what the requirements are, how one executes on them, and how one delivers are shared between the product owner and the project manager – it is just on the project manager to execute. Balancing technical and creative skills comes a long way in envisioning how to execute in the shortest path possible. Partnering up with your team and leaning in on their expertise is also one of the biggest assets one might have as a PM practitioner. When some people think of PMs, they assume someone who exclusively builds timelines around client expectations, but building out a project execution while consulting and continuously validating with one’s own team can ensure a seamless experience.

Anita then followed up, noting how, “first and foremost, a successful project manager understands that knowledge of the area they are working in is key to their success.” Project management as a whole is platform-agnostic, there are project managers in construction as well as in healthcare, or any given space where work needs to be overseen. Given BORN specializes in eCommerce, anyone seeking success in BORN project management should have that background and interest in eCommerce, and understand that relevant platform knowledge goes a long way. 

In context to BORN and most digital agencies, project managers should be familiar with agile and sprint planning. It takes a lot of skill to look at an implementation project and create a development plan for your team based on targeted agile development KPIs. That development plan process can be broken down into a few major components, beginning with calculating the total team capacity via its raw allocated time. A couple of those KPIs consist of the overall team capacity and the velocity that is needed to achieve on-time delivery for our sprint goals. The velocity is one KPI that’s generally a moving target that is measured sprint-by-sprint. Not every team works at the same pace, and the variety of skill levels in a team should be accounted for. The simplest way to gauge team velocity is to set baselines and expectations early on. Measuring and adjusting sprint by sprint is the mark of a good project manager, who should pace tickets to accelerate or decelerate velocity to avoid blockers and missed deadlines. With all those points in mind, a project manager can effectively capture large implementations and integrations at a healthy speed, mindful of capturing weighted features first with the right talent to take them on.

Project management is a field that inspires leadership and teamwork to deliver a client’s task. When it comes to exploring Anita’s particular role at BORN as Senior Director of Project Management & Delivery, one sees all the above skills and techniques at full display. Anita manages a series of project deliveries for her portfolio with oversight from BORN, reviewing teams internally and externally, while scoping, budgeting, and resourcing to capture a holistic view of client objectives.

For those aspiring toward project management in eCommerce, she advises that project management is “a rigorous field that rewards collaboration, honesty, and creativity” and those interested are best to do research to gain a deeper understanding of the artifacts that go into the job. Building out one’s experience and having the best foot forward is key – don’t be afraid to apply for project management jobs where you might only have 20% of what is asked, so long as you are willing to demonstrate an effort to learn and adapt. Everyone has an inner project manager within themselves, and it is an intense yet rewarding field that can provide dividends in one’s personal growth and career, especially in the eCommerce sector.

For further insights on BORN Groups and Anita’s project management in action, check out our recent case study on Nestlé Purina here.

Best Practices: 11 Trends in ERP Systems

Posted on by Antony
BORN Views
Best Practices: 11 Trends in ERP Implementation

Enterprise Resource Planning (ERP) software has undergone significant changes since its earliest incarnations. ERP has historically consisted of monolithic standalone systems dedicated to specific business processes found, for instance, in early Manufacturing Resource Management (MRM) systems1. These implementations were limited in scope and restricted to local instances, unlike the distributed systems in use more recently. 

Current ERP solutions are more flexible and configurable than ever, with many ERP vendors moving to cloud-based solutions. These systems can be upgraded and configured on the fly with little to no need for on-site support. Alongside this shift toward reconfigurability and flexibility afforded by cloud solutions, we’ve also seen a broader movement to integrate a range of innovative contemporary technological paradigms. For instance, with the use of the cloud, many vendors have begun to conceive of ERP as a SaaS rather than a traditional licensing model. Other offerings include increased integration of data and analytics, which can help improve productivity, more tiered ERP services, security features, support for mobile devices, the Internet of Things, and the use of Artificial Intelligence.

Overall, many of these trends can be attributed to a significant change in the landscape of the ERP vendor industry. Here we outline 11 top trends in ERP systems today, especially as they apply to digital agencies.

Trends in ERP Systems #1: Cloud-based ERP 

Cloud-based ERP solutions are becoming increasingly popular due to their flexibility, scalability, and cost-effectiveness. Traditional ERP systems require businesses to make a significant upfront investment in hardware and software, which can be a major barrier to entry. Businesses pay a subscription fee based on usage, making it a more affordable option for businesses of all sizes. Additionally, cloud ERP offers greater flexibility, allowing businesses to scale their operations up or down as needed.

Note that the shift to cloud-based ERP solutions didn’t fall out of the sky. The trend has been emerging since the mid-1990s wherein, rather than concentrating on enhancing core functionality, ERP companies are moving toward reconfiguring their systems for cloud compatibility. As Frank Scavo, president of management consulting firm Strativa, explains, “Many companies are finding it easier to add in cloud-based point solutions for things like human capital management, CRM (customer relationship management), expense management, and other functions.”2 With the cloud, such improvements can be thrown in ad-hoc with minimal to no downtime.

Trends in ERP Systems #2: Mobile Apps & Remote Work

Mobile ERP apps are becoming more popular as remote work becomes the norm. These apps provide employees with access to critical business data and functions from their mobile devices, making it easier for them to stay connected and productive.

Mobile ERP apps allow employees to access the system from anywhere at any time. This is especially important for businesses with remote workers or employees who travel frequently. Mobile apps also allow employees to collaborate more easily, regardless of their physical location.

Trends in ERP Systems #3: SaaS systems

As part and parcel of the move to the cloud, many ERP solutions have begun to operate through a software subscription model or as a Software as a Service, or SaaS. This adds an important layer of convenience and flexibility for digital agencies over a traditional software licensing model. With ERP delivered as SaaS, many of the time-consuming software pitfalls, like site-wide upgrades, security issues, and costly user provisioning, are reduced or eliminated altogether. As PCMag explains, “Traditional ERP applications are stored on your servers, which means you’re responsible for upfront hardware costs, long-term hardware maintenance and expansion, and data backup and recovery. SaaS-based apps are stored on cloud-based servers, which are much less expensive, much quicker to update and scale, and don’t take up any valuable office space”3. By using a multi-tenant SaaS model, your ERP is fully scalable and grows as your agency increases in size, impact, and productivity.

Trends in ERP Systems #4: Data Utilization

The move to the cloud has also allowed the broad-level use of data to improve ERP functionality. Imagine a customer relationship management software that is capable of building sophisticated models of your highest-performing customer demographics and then integrating this information across your agency’s business operations. Or perhaps you’d like to base a proposed HR investment in business development on analytics that relate BD employee performance with overall profit figures. These are only a few of the applications that become possible with a robust ERP solution that integrates powerful data sources for a competitive advantage. Such possibilities based on the integration of data in ERP solutions will only continue to expand. The best advice for marketing and ad agencies: start utilizing data in your ERP solution today.

Trends in ERP Systems #5: More tiered services

As digital agencies grow, some will adopt multi-tiered business structures. If your agency does not already have an HQ and subsidiaries, the prospect may be around the corner, or it may remain for some time a distant goal. Traditionally, ERPs have not addressed these tiered structures directly; ERP functionality was generally the same regardless of which business hierarchy was using it. Over the years, many have asked how an effective ERP solution could better support such a tiered business structure. Thankfully, ERP systems have begun to fully support such tiered structures, for instance, by offering specific services to the top-tier headquarters and others designated for the operation of subsidiaries4. Regardless of the size of your agency, you’ll want to seriously consider the benefits of future-proofing your operation by choosing an ERP solution that supports tiered services.

Trends in ERP Systems #6: Security

The need for intelligent and reliable security has grown exponentially alongside the increased dependency on cloud-based connected ERP solutions. Importantly, the shift toward cloud-based ERP solutions has occurred alongside a sharp increase in security threats across the board, creating a potentially alarming demand for security as an integral component of an effective ERP solution. Cyber attacks, in general, can cause immense irreparable damage. Estimates have put the total global cost of cybercrime at over $8 trillion in 20235. A trend that will be increasingly important for agencies is the prevention of such cyber attacks, especially where an ERP system is involved.

Trends in ERP Systems #7: Artificial Intelligence (AI) & Customer Experience

AI has been a driving force in the rapid transformation of technologies across industries, and the ERP landscape is not exempt from these changes. Broadly speaking, AI is a field of computer science that is concerned with the modeling of human cognitive processes for use in any and all computational applications. The implications for ERP systems are innumerable in that virtually every ERP component can utilize AI for performance enhancements and improvements in integration and productivity.

Take, for instance, the use of AI for improving customer relationship management. A noteworthy CIO article states, “An AI-enabled ERP solution for customer service integrates the customer interaction with the work order management process. The AI solution understands and learns from historical inspection reports and work orders.” The article explains further, “Depending on the nature of the customer inquiry, it gives a proposed answer to the service agent. The AI solution assists with the planning and scheduling of the work by finding the earliest possible date to dispatch a service technician,” which is possible because the AI agent knows the required skill set and availability of the required parts.

Trends in ERP Systems #8: Internet of Things (IoT) 

IoT refers to the proliferation of devices, products, and objects that are connected to the Internet. What this means for ERP systems is that your entire infrastructure—including hardware, physical systems, and even employees—can be monitored and tracked. The data produced through this process can then be integrated into the functionality of the ERP system. Want to track how often a workspace is used in your ad agency to help determine future infrastructure plans? A room equipped with sensors and biometric tracking can provide real-time analytics to help with critical resource allocation decisions. Such a scenario represents only the beginning of the possibilities that will arise with IoT.

Trends in ERP Systems #9: Startups

As noted above, many recent and forthcoming innovations on the ERP landscape’s horizon can be attributed to the dynamism introduced by the increased presence of startups. For instance, the push toward cloud-based solutions has come to a large extent from smaller ERP startups whose cloud-based features have, in turn, influenced larger vendors to follow suit. This is an example of the phenomenon that occurs when a smaller company is able to use its flexibility to its advantage by fulfilling a unique position in the marketplace. Such a situation is doubtless a boon to marketing and ad agencies, who continue to benefit from the rapid innovation we regularly see from startup disruptors.

Trends in ERP Systems #10: Content Management

ERP systems are increasingly being used for content management. By integrating with content management systems (CMS), businesses can manage all their content in a single system. This can improve efficiency and reduce the need for multiple systems.

Content management features include asset management for documents and digital assets and web content management. These features allow businesses to manage all their content in a single system, reducing the time and resources required to manage multiple systems. 

Trends in ERP Systems #11: Empowered Users

Enhanced ERP features related to cloud-based services, SaaS systems, data integration, tiered services, security, AI, mobile devices, and IoT all mean ERP users are more empowered than ever to choose an ERP solution. With the introduction of new startups to an ERP landscape formerly dominated purely by large-scale vendors, the result is a more rapid turnover of new features and competitive functionality.

An equally valuable shift is the decrease in cost for ERP customers. As Amit Patel, managing director in the enterprise solutions business at Huron, has explained, “ERP vendors are being very aggressive in protecting their core offering and, as a result, pricing models are being updated to ensure they remain competitive6. This means customers now get the best and most comprehensive ERP features at highly competitive prices.

For more information on BORN Group’s service offerings across ERP, please visit here.

[1] http://whatis.techtarget.com/definition/Manufacturing-resource-planning-MRP-II

[2] http://searcherp.techtarget.com/feature/The-top-seven-ERP-trends-for-2017-and-beyond

[3] https://www.pcmag.com/article/351807/5-enterprise-resource-planning-erp-trends-to-know-in-2017

[4] http://searcherp.techtarget.com/feature/The-top-seven-ERP-trends-for-2017-and-beyond

[5] https://securityintelligence.com/articles/7-reasons-global-attacks-will-soar-2023/

[6] http://searcherp.techtarget.com/feature/The-top-seven-ERP-trends-for-2017-and-beyond

Digital Content Strategy Tips: How to Make Digital Content

Posted on by Antony
BORN Views
Digital Content Strategy Tips: How to Make Digital Content

In an omnichannel retail world, customer experience and engagement are paramount. Content that can engage customers at various touchpoints in their buyer’s journey is essential to an organization’s digital strategy. Learning how to create digital content that is both engaging and effective can be a challenge, but it’s a crucial part of increasing brand awareness and attracting potential customers. The creation of these digital assets can be resource-intensive, and there is a lot of competition vying for consumer attention. Whether you’re just starting or looking to improve your existing content, below are some vital tips to help you create quality content that’s laser-focused and resonates with your target audience. 

1. Develop a Digital Content Strategy 

Setting out what you want to achieve is a great start – your profitability depends on it. To create exceptional digital content, you need a solid strategy that outlines your goals, target audience, and the types of content you need to make to reach them. Different kinds of content serve different purposes. A case study might build a brand’s credibility, while a shoppable social media post exists to drive lead generation through the sales funnel. 

Your strategy should include a content calendar that outlines when and where you will publish content and the topics and formats you will use. You should also conduct keyword research to identify search volume and target keywords that align with your content goals.

2. Define the Target Audience of Your Digital Content

Your target audience is the people you are trying to reach with your content. To create content that resonates with them, you must understand their needs, preferences, and behaviors. You can use buyer personas to create a detailed profile of your target audience, including their demographics, interests, and pain points. What motivates them? What do they need or want? How can your organization’s content fulfill that need (or, at the very least, pique their interest to start)?  

Once you know your audience along with their interests, needs, and challenges, you can show them content that is valuable to them in that context. If they like it enough, they might even share it. Know where and when they congregate so you can map their personas to the channels they prefer and the content or stories they will likely engage with. Moreover, creating content that can evolve with its intended audience is critical.

3. Conduct a Content Audit 

Before creating new content, evaluating your existing content is essential to identify what is working and what isn’t. Conducting a content audit can help you identify gaps in your content strategy and areas for improvement. 

Start by auditing your current content creation’s technology, workflows, processes, and resources. Look for patterns that indicate what types of content resonate with your audience. You can also use analytics tools to measure the performance of your content and pinpoint potential enhancements. Compare these performance findings with your keyword research to see which content pieces could be optimized to better align with your customers’ search patterns. 

4. Learn How to Make a Digital Content Plan 

How does one come up with digital content ideas? 

Create a relevant and valuable pipeline of content. 

An SEO Strategy involves using Google and other tools to come up with popular and valuable keywords and keyword phrases. Collect, curate, and schedule topics that interest your audience and group them in clusters. When conducting keyword research, look for long-tail keywords with high search volume and low competition. These keywords will be easier to rank for and attract targeted website traffic.

Ideally, the content should be evergreen so that it doesn’t need to be updated often. Metadata needs to be included in the backend. Non-search methods include published articles about research analyses or survey results related to your industry. Text or video can introduce new products, technology, or brands. Good storytelling is a crucial and relevant part of digital content creation. 

Develop content templates and outlines.

Content templates and outlines are important to keep up-to-date with the trends in content creation and align with the overall marketing strategy.

Set up a content calendar. 

As mentioned above, your strategy should include a content calendar that outlines when and where you will publish content. Curate, refine, and publish at different times of the day or on a pre-set schedule. 

Once you have a list of topics, let’s look at the forms the content can take. 

5. Use a Variety of Digital Content Formats

To keep your audience engaged and interested, it’s important to use a variety of content formats, including digital macro and micro-content. Each format has its benefits and can be used to convey different types of information, depending on the platform used and where the customer is in their buyer’s journey.

Types of Digital Macro and Micro Content

  • Written content: Regularly updated blogs are the most common form of written digital content. They can be interspersed with long-form text-based content such as guides, white papers, press releases, case studies, and eBooks.
  • eNewsletters and eMagazines: Besides blogs, scheduled newsletters sent by email are one of the most effective forms of digital content.
  • Infographics: A well-placed infographic can tell a story better than a thousand words.
  • Animation & videos: Animation and videos are visually compelling elements that can be embedded in or used alongside both social media and written content. Short-form video has the highest ROI of all content marketing trends2.
  • Podcasts: Podcasts are used in B2C and B2B environments to tell stories.
  • SMS: eCommerce transactions are done primarily using mobile devices and apps3. 81% of visits on Shopify sites are from a user’s mobile device. SMS marketing has become increasingly important. 
  • Games: Gamification tools such as polls and quizzes expand the repertoire of ways to engage with your audience and help gain insights into what they are thinking.
  • Website/Microsite/Intranet: Corporate or eCommerce sites are not the only ways to present a company to the world. Large companies have Intranets, and brands have their own sites too, even if just for a short while.
  • Social media posts: Depending on where your audience is, you could post sponsored stories, shoppable posts, and other content across any or all of the top social media apps or pages – Facebook, Instagram, Pinterest, LinkedIn, Twitter, TikTok, et al. They could take many of the forms above. 
  • User-generated content: Last but not least, user-generated content (UGC), such as reviews or posts published by satisfied customers, has a far more significant impact than out-bound only content created by brands. Consumers rank authentic UGC as the most trustworthy content4. Any brand on social media channels should also have a UGC strategy to showcase that content on its other platforms.

6. Convert with Visually Appealing Landing Pages 

The whole point of digital content is to gain more conversions, either in terms of engagement or sales. Calls-to-action, such as links to relevant landing pages or social media buttons, are important in creating content.

Landing pages are critical to any digital content strategy. They are designed to convert visitors into leads or customers by providing valuable information and encouraging them to take specific action.

Smart content can personalize pages to groups of customers. Optimize layouts, chunk text, use color contrasts and introduce microcontent elements such as images, graphics, animation, and video where appropriate for visually stimulating and easy-to-digest content. Above all, the content should still reflect the brand values. 

7. Promote Your Digital Content 

Learning how to promote digital content is just as important as learning how to create digital content. Digital content marketing includes techniques such as search engine marketing, pay-per-click (PPC), optimization for search engines (SEO), and social media marketing. It is a way to reach out to your target audience – or let them find you. It also can build brand awareness and a deeper relationship with your customer– ultimately encompassing advocacy and brand loyalty.

8. Track and Analyze 

Engagement statistics for digital content provide multiple data points that can be analyzed. Currently, analytics can extend to evaluating the online behaviors of individuals viewing specific pieces of content. Page views and likes and using the right keywords in the right places and building backlinks could get you a higher ranking in search engine results. However, search engine algorithms change, so constant re-evaluation and fine-tuning of topics, statistics, and search intent are necessary to maintain or improve rankings.

9. Learn How To Create Digital Content in the Future

While currently popular forms of digital content will persist for a while, the future is already here in terms of Augmented Reality (AR), Virtual Reality (VR), Artificial Intelligence (AI), and Machine Learning (ML). These cutting-edge technologies already enable content creation where the viewer has an active role and is not just the spectator.

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1. Content Really is King: Content Consumption in the B2B Buyer’s Journey, FocusVision, https://cloud.kapostcontent.net/pub/ed24339d-0b16-4341-8fef-c4d921903f8c/whitepaper-marketing-content-consumption-study?kui=lrDgMQf8fFSSJ0tc_I4n7w

2.  State of Content Marketing Infographic 2023, HubSpot, https://blog.hubspot.com/marketing/state-of-content-marketing-infographic

3.  Shopify Announces Third-Quarter 2019 Financial Results, Shopify, https://news.shopify.com/shopify-announces-third-quarter-2019-financial-results

4.  The State of Social & User Generated Content 2023, Tint, https://www.tintup.com/state-of-social-user-generated-content/