Client
Northern Arc Capital
Client
Northern Arc Capital
Project
Portal Redesign
Industry
B2C
Banking & Financial Services
Services
Content and Creative
Experience Management
Background
Northern Arc Capital is a Non-Banking Finance Company that provides access to debt for under-banked individuals and businesses in India. They specialize in creating a stable and inclusive financial system in India by providing reliable access to finance for high-quality originators.Brief
BORN was approached to redesign a mobile-friendly borrower portal for Northern Arc to millions of borrowers to mainstream debt investors. They also needed an improved reporting system for internal purposes.Goals
Build responsive, scalable borrower portals. Create a platform to shift the internal Northern Arc team away from working on excel sheets to a more modern online tool that provides real-time information.Challenge
Northern Arc’s Pan-India portfolio is diversified across 29 states and 540 districts of the country. It was imperative that the site had a seamless UX, ensuring its accessibility across all demographics.
Improving the Experience
We reimagined the way the end-user interacted with the borrower portal, enabling them to quickly scan their accounts to view detailed loan information.
Results
Our responsive user portal helped improve communications between investors and borrowers, cultivating growth and increasing engagement between the end user and Northern Arc.
