Explore case studies featuring innovative CX and digital transformation solutions across a range of industries.
Enabling an Improved Support Experience
Improving Verizon’s processes and applications to better serve their enterprise clients.
Creating Connected Experiences with a Headless Architecture
Digi Telecommunications sought a headless commerce solution to power new business growth and to integrate both digital and physical channels.
Strengthening Processes for a Popular Telecom Brand
We digitally transformed Telstra’s processes for improved performance and customer satisfaction.
Unlocking Frictionless CX
Delivering a barrier-free frictionless customer experience for a leading telecommunications company.
Improved Billing Systems for a Leader in Telecom
Our team leveraged automated technologies to standardize processes and improve customer satisfaction.
Back Office Digital Transformation
Our team automated back-office processes and systems for drastic operational improvements.
Standardizing CX for Improved Service Design
We combined strategy, research, and behavioral science to redefine Vodafone NZ’s customer journey approach.
BORN XDS Case Studies
Our case studies span industries, and all B2B and B2C verticals. Explore visionary experience design along with transformative solutions for any technical challenge.
