Explore case studies featuring innovative CX and digital transformation solutions across a range of industries.
Upgraded Experience Through UI/UX and Content Strategy
BORN developed Rado’s eCommerce functionality and content management, increased brand awareness and migrated the website to the Magento2 platform.
eCommerce Framework Rebuild
Enhanced the shopping experience through an updated extendable commerce framework to support nine brands, twenty-three sites and 5+ regions.
Online Experience Refresh
Lucky Brand’s overall customer usability has increased by updating the online presence and leveraging the Salesforce Commerce Cloud platform.
Upgraded Omnichannel Experience
With recent updates, including a larger focus on BOPIS, JOANN Fabrics’ website easily handled a massive spike in sales (77%) during 2020.
Commerce Cloud Redesign
BORN delivered the PopSockets site redesign within six months, from discovery to launch. With new features, an updated interface and refreshed content.
Consumer Sales Site Redesign
The project aimed to design a responsive site that works across all platforms, featuring a frictionless purchase experience through a best-in-class website.
Recreating Bold Fashion Through a New Shopping Experience
BORN created a seamless, interactive, and modern eCommerce site that immerses consumers in the iconic Fiorucci experience.
Enabling Personalized Buying Experiences
Discover how we gave Nestlé Gerber the platform and strategy they needed to successfully migrate to Magento and reimagine their digital strategy to achieve lasting results.
Growing Brand Awareness
This project yielded a 145% increase in Marketing Qualified Leads (MQLs) with a 65% conversion rate, increased social media reach, and overall revenue growth by double digits.
Modernizing the eCommerce Experience
BORN brought the shopping experience to life by removing friction throughout the purchase flow to increase conversion and decrease returns.
Designing a Mobile-First Insurance Experience
Chubb sought to convert more of the existing 72% single policy customers to multi-policy holders through a digitally enhanced solution.
Streamlining Global Business
HanesBrands lowered the overall cost of ownership by consolidating software platforms and third-party vendors used across their brands.
A Global Marketplace’s Digital Transformation
We designed and delivered a flexible, scalable platform that perfectly encapsulated the luxury experience.
Revamping the Gifting Experience
Mondelez required a highly intuitive, easy-to-browse experience for both B2C and Corporate Gifting users–and we delivered.
State-of-the-Art eCommerce for a Luxury Leader
Amplifying engagement with compelling creative and integrated omnichannel solutions.
Enhanced Shopping Experience Through UX/UI
The BORN team utilized technology, including Adobe and Clevertap for data collection, NodeJs for API development and Algonomy for real-time decision making.
Reimagining Luxury Linens
Educating the curious and delighting the familiar, while delivering an omni-channel shopping experience for Frette customers.
Remixing Personalization
Creating a seamless personalized journey for candy-lovers alike with a reimagined online experience.
Digitalizing Global Sightseeing
Creating an adventure and experience for customers to seek delight in planning their trips.
Establishing a Unified Digital Flagship
Reimagining the UX for the Diesel online flagship, bringing together two product lines into one easy-to-navigate destination.
Driving Commerce Through Immersive Content
Our redesign of ChampionStore.com helped to improve overall user experience and created new content-driven opportunities throughout the user journey.
Creating Connected Experiences with a Headless Architecture
Digi Telecommunications sought a headless commerce solution to power new business growth and to integrate both digital and physical channels.
Driving Efficiencies for an Auto Giant
Our team delivered digital transformation through multiple aspects of Ford’s business, from product implementation to business intelligence services.
A Globally-Accessible Redesign
We built a unified website platform for the global tea brand, Tetley, spanning 22 country sites in 15 languages.
Streamlining eCommerce Image Production
BORN offered to take over a large proportion of the image production of John Lewis’ Ecommerce image management.
Defining the Home Decor Shopping Journey
Asian Paints sought a complete creative redesign in order to position themselves as a complete home décor solutions brand.
An Authentic and Immersive Shopping Experience
Love Bonito sought to create authentic experiences through a highly valuable platform with exceptional fashion, beauty, and content for women.
Growing a Global Fragrance Brand
From photography to website design, we reimagined the way Penhaligon’s offered their products online.
Hospitality at a Global Scale
We designed a fully responsive, multi language website to showcase the hotel’s iconic amenities.
Long-Term Strategic Partnership
Delta Faucet Company sought a long-term strategic partner to modernize all aspects of their e-business operations, both functional, system architecture and server/hosting infrastructure.
Enabling World-Class Omnichannel Experiences
CAG sought to implement a next-generation online & omnichannel shopping experience to provide flexibility and scalability.
Enhancing Image Production
ASOS approached BORN to guarantee robust output for its online imagery.
A Streamlined Content and Production Solution
Our 24/7 production model and advanced content management tool ensures Condé Nast delivers premium, special edition content to its audiences.
Optimizing Creative Production for a Leader in Activewear
Our team established efficient workflows to elevate and conform quality standards.
Creating a Global Style Destination
BORN was selected as the creative partner to deliver a world-class commerce experience that showcases AJIO as a stunning, engaging global style destination.
A Redesign Fit for Thailand’s Largest Fashion Group
Jaspal Group came to BORN for a complete revamp of UX, UI, and core functionalities their top brand, CPS CHAPS.
Standardizing CX for Improved Service Design
We combined strategy, research, and behavioral science to redefine Vodafone NZ’s customer journey approach.
Bolstering Brand Creative
With improved eCommerce capabilities and appealing brand creative, we evolved the online presence for one of India’s most loved youth fashion brands.
A Content-Rich Experience for an Iconic Food Staple
Giving foodies an exciting new way to discover their favorite hot sauce.
Unlocking a Digital Marketplace for Car Shoppers
Delivering a scalable digital platform for new cars and used car business units.
Digital-First Content Management
Propelling a well-loved lifestyle publisher into the digital age with harmonious content production.
Strengthening the Presence of a Heritage Brand
Harley Davidson NYC is part of the globally renowned motorcycle franchise. Their dealers wanted to significantly increase their brand visibility to both tourists and locals alike.
A Complete User Portal Transformation
BORN was approached to conduct a digital transformation of the UX and UI for its current borrower portal, leading to overall improved CX.
Crafting a Refined eCommerce Experience for a Luxury Jeweler
An immersive site with rich product detail and striking editorial content perfectly replicated the in-store luxury experience.
Taking Beauty On-The-Go
Creating an eCommerce experience for customers to strengthen relationships and boost franchisees’ sales.
Expanding a D2C Intimate-Wear Offering
Learn how a redesign led to improved user experience and a more immersive customer journey.
Strengthening the NPS for a Global Airline
British Airways sought an improvement on their Net Promoter Scores to protect their market share.
Streamlining the Online Banking Experience
To engage new and existing customers, Scotiabank looked to create a new digital experience that would better empower the user.
Reimagining Digital Strategy
Fraser Hart sought our help to reimagine their digital presence through unique integrations, personalization attributes, special features, and more.
BORN XDS Case Studies
Our case studies span industries, and all B2B and B2C verticals. Explore visionary experience design along with transformative solutions for any technical challenge.
