Case Studies

Explore case studies featuring innovative CX and digital transformation solutions across a range of industries.

Defining and Improving Process Efficiencies

We created a long-term strategy to shift Airbus’s business toward the seamless integration of digital and physical aspects of their business.

British Airways

Strengthening the NPS for a Global Airline

British Airways sought an improvement on their Net Promoter Scores to protect their market share.

BORN XDS Case Studies

Our case studies span industries, and all B2B and B2C verticals. Explore visionary experience design along with transformative solutions for any technical challenge.

B2C Omnichannel & ECommerce Case Studies

BORN Group empowers B2B leaders across industries and verticals worldwide. From digital marketing and customer experience design to supply chain innovations, our work has improved the way businesses cater to each of their customers. Explore our B2B website, customer experience design, and digital transformation case studies

Aerospace CX & Digital Technology Case Studies

We develop tailored solutions for leading aerospace corporations throughout the world. From supply chain innovations to solutions powered by artificial intelligence, BORN Group is the leading design agency and consultancy enabling aerospace innovators to embrace digital transformation on all fronts. Explore some of our favorite aerospace website, customer experience design, and digital technology case studie.

Agriculture CX & Digital Technology Case Studies

For the agricultural sector, we create compelling websites, customer experiences along with tailored marketing strategies and digital solutions. We give leaders in this space the interfaces and commerce tools they need to produce, distribute, and market agricultural products worldwide. Explore our featured case studies for leading agricultural B2B and omnichannel eCommerce companies.

Automotive CX & Digital Transformation Case Studies

Our work for global automakers spans innovations in user experience, branding, and digital transformation From driving efficiencies across supply chains to leveraging big data, we develop ways for leading automotive companies to advance their manufacutring, distribution, and design processes. Explore automotive website, CX, and digital technology case studies.

B2B CX & Digital Transformation Case Studies

BFSI CX & Digital Case Studies

BORN XDS develops bespoke digital solutions for leaders in banking and financial services. From innovative user experience in online banking to portal design and digital transformation, we give leading banks and financial institutions tools to reinvent their digital banking services and drive customer satisfaction.

Cable, Media, & Telecom CX Case Studies

Digital transformations for media, sports, and entertainment companies start with BORN Group. We develop data-driven, personalized experiences across the entire customer journey in order to drive stronger engagement for leading brands. Browse our media CX and entertainment experience design case studies.

Omnichannel CPG Website & Experience Design Case Studies

Today’s consumers expect a shopping experience that is equal parts personalized and seamless. From omnichannel strategies to advanced analytics capabilities, BORN Group has provided unparalleled customer experiences for some of the world’s most beloved consumer packaged goods (CPG) brands. Explore our CPG website design and digital transformation case studies.

Consumer Electronics CX & Design Case Studies

Consumer electronics are often at the cutting-edge of design, but don’t have the websites to match. From impactful web designs to upgraded user experiences backed by data analytics, BORN Group’s work has empowered electronics brands with improved operating models for their digital properties. Browse our electronics website design and digital transformation case studies.

Fashion eCommerce Experience & Technology Case Studies

Customers’ expectations matching their shopping experience (online or in a brick and mortar) can make or break their relationship with a fashion brand. BORN Group’s powerful work in UX design, eCommerce, and CX has positively impacted the fashion industry’s connection with its consumers. Explore our fashion eCommerce and technology case studies.

Healthcare UX Design, Website, and CX Case Studies

BORN Group empowers healthcare companies with research-backed UX and website design services that improve patient experiences. From digital health products to real time contact centers, we’re helping usher in a future of healthcare centered around the patient. Browse our healthcare industry user experience case studies.

Insurance CX & Digital Transformation Case Studies

When insurance companies need to improve their client-broker relationships, they turn to BORN Group. A digitized insurance experience can speed up filing a claim, provide an easy-to-follow user flow, and increase customer satisfaction. Browse our insurance industry CX and digital experience case studies.

Luxury Brand Experience & Digital Transformation Case Studies

Translating a luxury brand’s brand attributes, service, and personalized shopping experience to digital requires a specific kind of partner. BORN Group has enabled digital transformations for numerous luxury customers–ushering in a new era of high-value customer service and brand experiences. Explore our luxury brand case studies.

Manufacturing CX & Digital Transformation Case Studies

BORN Group is redefining how customers interact with manufacturing companies through customized, easy to navigate CX solutions. Our work has helped manufacturing giants improve their customer journeys, increase sales, and modernize operations. Explore our manufacturing CX and digital transformation case studies.

Pharmaceutical CX & Digital Technology Case Studies

Our solutions for pharmaceutical companies focus on customer experience design, supply chain innovations, and digital transformation. We foster digital innovation that reimagine patient experiences. Explore our most recent case studies showcasing grounbreaking design and digital transformation in the pharmaceutical sector.

Telecom Website Design & Digital Case Studies

We have developed transformative CX strategy and digital experiences for the world’s leading telecommunications companies. Whether we’re creating customer support tools or aiding in digital transformation, we enable leaders in the telecom sector to expand their market share and provide customers with truly innovative experiences. Explore CX and digital transformation case studies focused on the telecom sector.

Travel & Hospitality CX & Digital Technology Case Studies

BORN XDS pioneers creative and digital technology solutions for the travel, tourism, and hospitality sectors. Our expertise enables us to enrich customer journeys through tailored guest experiences and a suite of digital transformation solutions. Explore our favorite travel and hospitality industry case studies.

Retail CX & Digital Technology Case Studies

Our retail and consumer products case studies showcase a seamless fusion of art, design, and technology. We elevate industry leaders across retail markets, redefining user experience, driving digital transformation and leaving an indelible mark on the global stage.

Costa Rica
Malaysia
New York
Toronto
New Jersey
Chicago
Costa Rica
Malaysia
New York
Toronto
New Jersey
Chicago

London
Chennai
Pune
Singapore
Bangalore
Tokyo
London
Chennai
Pune
Singapore
Bangalore
Tokyo